The Philippines' business process outsourcing (BPO) industry has grown considerably. According to Business World Online, the International Data Corporation forecasts that the digital transformation of corporate practices, goods, and organizations will reach $2.8 trillion in 2025 more than double the amount in 2020. Given those numbers, the Philippines is still among the top three most favored destinations for outsourcing. Thanks to the talents, work ethic, and unique traits of Filipino BPO workers, they are more than capable of providing high-quality customer service.
Since English is one of the country's official languages, Filipinos speak and write in English fluently. The language barrier isn't a problem. Moreover, compared to Pakistan and India, the Philippines is often preferred because of the neutral Filipino accent, making them more aligned with customers from the West.
According to the English Proficiency Index of 2021, the Filipino's neutral accent comes from the country's high English proficiency levels, making the Philippines #2 out of 24 Asian countries and #18 out of 112 countries worldwide.
The Philippines has a productive and highly skilled workforce, making it one of Asia's premier labor markets. Generally, Filipinos pursue higher education to gain the knowledge and skills to perform complex tasks and adapt quickly to technological changes. Reputable colleges and universities train high-caliber professionals who achieve top management positions.
The average age of a Filipino worker is 24 years, reflecting a high-spirited workforce capable of performing complex jobs. They apply their knowledge and skills creatively, provide high-quality work in different specializations, and meet overseas standards with the right qualifications.
Filipino outsourced workers are among the hardest-working people in the world. They are diligent, service-oriented, and have a strong sense of community and enthusiasm. It's natural for them to excel because they often work to support their families.
Filipinos also show ownership and concern for their work. They are resourceful, flexible, and quick to adapt to any situation.
Being naturally resourceful and adaptable, Filipinos can perform any task needed to complete a job. Whether it's handling support tickets, replying to emails, creating engaging videos and images, encoding data, or writing articles, Filipino outsourced workers can do it all. They learn fast and take training and upskilling seriously, making them highly attractive to entrepreneurs worldwide.
Filipinos are generally courteous to coworkers, supervisors, and customers. Even under challenging circumstances, they are patient and calm, working well under pressure. Filipino workers are noted for their sense of responsibility and ownership over their jobs. As a result, there is a high demand for Filipino talent in outsourcing due to their strong work ethic.
According to the Department of Trade and Industry, the Philippines accounts for 1.3 million direct jobs and 4.5 million total jobs in the worldwide IT-BPM sector, with over 700 BPO enterprises. Given the sector's significant contribution to the economy, the Philippine government continues to support the industry through programs and policies that strengthen information privacy and technological innovation.
The Philippines continues to be one of the preferred choices for human resources in the international business community. Without a doubt, the country will remain one of the key players in business process outsourcing. Indeed, the people doing the work make a big difference.
At eFlexervices, we consciously recruit experts because we understand how important it is to find the right people for your company. Based on a needs assessment, we know what firms need help with, and we hire based on those needs. We focus on finding people with specific experience and expertise so they can successfully support you in achieving your goals.
Our partnership approach ensures you only work with the finest. We assist you in finding candidates with the right skills and experience that fit your company's culture.
Do you want a rapid deployment of staff? We can make that happen. Your offshore team can be up and running in as little as a week. They are eager to join your organization and help you achieve your desired results.
We encourage you to contact us with any questions or comments you may have.