Debunking The Stigma Around Outsourced Sales Teams

Krystel Moore
August 25, 2022

Leveraging an outsourced sales team can be a great way to accelerate growth, whether you're a new start-up or a well-established business looking to scale.

However, when companies don't know all the facts about outsourcing, it can easily lead to some misconceptions.

The outsourcing industry has dramatically evolved over the years, and many have become experts in supporting sales teams.

Here, we will dive into some common misconceptions and provide more information to help you make the best decision for your business.

Sales Outsourcing Is Too Expensive

The cost for an outsourced sales team varies from company to company.

Some outsourcing providers will charge a monthly fee, and some may charge for each meeting booked or every lead generated.

But despite how pricing is structured, many are shocked at the cost.

Debunked: Although outsourcing prices may seem high at first glance, they're far more affordable than the total costs of running an in-house SDR team.

Beyond salaries, there are other associated costs when hiring internal employees, including benefits, equipment costs, and management making the cost of an outsourced SDR more appealing to many.

Outsourced Sales Teams Won't Understand the Value of Your Business and Provide the Necessary Expertise

Some worry that a third party won't be able to effectively articulate their business and sell their products or services compared to an internal employee.

Debunked: This comes down to choosing the right outsourcing partner that understands your business and industry, hires agents with the right skills to support your business, and has a solid leadership team that focuses on motivating and coaching agents to hit targets consistently.

Some outsourcing providers even enable their partners to interview agents to ensure they have a qualified team joining the program.

When You Outsource Sales, You Lose Control Over Your Sales Team

Some skeptics worry about losing control over the project, such as losing control over the messaging communicated to potential customers or losing visibility with reporting and tracking records.

It can also be difficult for some to let go of the reins and hand them to a third party.

Debunked: Choosing the right outsourcing partner is key.

A good partner will work collaboratively with you, maintain open and transparent communication, and ensure alignment with your goals.

Regular team meetings with both internal and outsourced teams help everyone stay on the same page.

A solid outsourcing partner should also provide reports to ensure the team is hitting deliverables and to identify areas of improvement.

Outsourcing Sales Functions Poses a Security Risk

Security is a priority for all businesses, and many wonder if outsourcing companies especially those in other countries can keep their data safe.

Debunked: Increasing security systems has become a top priority among outsourcing service providers.

After all, their professional reputation relies on their partners' complete trust and confidence in them.

Outsourcing agreements typically include non-disclosure clauses to prevent breaches.

Selecting a trustworthy outsourcing partner is essential to maintaining data security.

Sales Outsourcing Isn't a Long-Term Solution

Many businesses view outsourcing as a short-term cost-cutting solution.

But the trends in remote work brought forward by the pandemic tell a different story.

Debunked: There has been massive digital acceleration and a rise in virtual practices.

Many businesses have announced they will continue with remote and hybrid models for the coming years, showing less resistance to working with remote teams.

This points to a bright future for the outsourcing industry as a long-term strategic solution.

Outsourcing Sales Remains a Smart Move

As you consider leveraging an outsourced sales team, it's critical to find the right partner one that aligns with your company values and culture and can collaborate with you to create synergy between internal and external teams.

At eFlexervices, we believe leaders develop great teams with empathy, creativity, and the organizational skills necessary to create an environment where team members have clear goals and responsibilities.

Our team takes ownership of our partners' work through deep integration within their organizations.

This stakeholder mindset drives higher performance, better quality, and longer retention.

We also specialize in building custom outsourced sales teams and developing bespoke sales processes tailored to your business.

To learn more about how eFlexervices can help refine your sales process and build your pipeline, check out our blog on integrating outsourced sales services with an internal team.

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We encourage you to contact us with any questions or comments you may have.

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